DTDC Customer Success Story
India’s Leading Express Courier Logistics
DTDC is a leading express parcel service provider in India with over 500 branches, 10,000+ employees, and handling nearly 400,000 shipments daily.
DTDC Customer Success Story
DTDC is a leading express parcel service provider in India with over 500 branches, 10,000+ employees, and handling nearly 400,000 shipments daily.
DTDC struggled in the transformation journey of becoming a technology-driven organization.
The organization wanted to create a data culture, promote “Data Democracy,” and assimilate data to improve agility, execution speed, and decision-making.
The COVID-19 pandemic accelerated the need for data insights, a single source of truth, and the ability to make informed decisions regarding cost and profitability.
We migrated data to the cloud using Google Cloud Platform (GCP BIGQ) and integrated Tableau Cloud to create an end-to-end analytics solution.
Team Computers supported the rollout of Tableau across the entire business management team and helped DTDC in achieving its idea of “Data Democracy.”
The data transformation ensured that everyone within DTDC had access to the same performance data, facilitating unified decision-making.
Tableau’s execution led to greater visibility of performance metrics, even with remote work becoming more prevalent.
DTDC achieved its goal of returning to pre-COVID profitability in just 9 months, partially attributed to the implementation of Tableau.
The implementation of Tableau by Team Computers made it easy for employees to understand data, track progress, and align with shared goals and key performance indicators.
The platform allowed for data visualization, and spatial analysis (e.g., delivery delays plotted on a map), and provided data democracy, enabling senior managers to track deliveries and make tactical and strategic decisions.
DTDC plans to continue its data journey, ensuring the complete adoption of existing dashboards.
The organization aims to explore forecasting and predictive analytics, leveraging its structured data.
Future plans include the application of machine learning and artificial intelligence for more predictability in operations.
DTDC utilized Tableau to create a data-driven culture, unify the team, and make informed decisions, resulting in a rapid return to profitability even during challenging times. The platform provided a more understandable and meaningful representation of data, improving understanding and analysis within the organization.